Frequently Asked Questions

Some Common Questions We Receive

COVID-19 has changed so much in senior living, ranging from the way we conduct our tours to facilitating activities and even the dining experience. One thing that has not changed though, is that we are still accepting new residents. This raises some questions that we want to address in effort to help you understand the process if you or a loved one are looking at move to our community at The Cottages Senior Living. We hope these frequently asked questions and answers will give you some valuable insight into managing a loved one’s move during this unprecedented time.

1. Why should I consider moving my loved one into a senior community in the midst of a pandemic? Isn’t it unsafe?

A move to The Cottages Senior Living during this time is perfectly safe. We screen every person who enters the community, test staff regularly, social distance for both dining and activities, and immediately quarantine entire community if a positive case is identified. For most seniors in need of our services, they may be living alone, not able to get the necessary cleaning supplies we have access to, not screening people they come in contact with, and not able to access the resources we have to have food delivered or prepared. There is far more oversight in our community than in a typical home setting.

2. Are we accepting move-ins?

Yes! Though we may conduct certain aspects of the process virtually: the initial tour, doctors office visit for paperwork, and room selection; we are committed to making the process as seamless as possible. Our community has opened up to outdoor visitation and paperwork signing and other aspects of the process may also be conducted in this manner, but the essential steps remain intact.

3. Are we accepting people with COVID-19 as move-ins?

We require that all of our incoming residents present a negative COVID-19 test result to proceed with admission. During their initial 14 days in the community, each resident will have enhanced precautionary COVID-19 monitoring along with meaningful interaction with staff, meal deliveries, and all other services pertinent to their daily needs.

4. What will move-in day look like for your loved one?

As is the case with all moves, we will endeavor for it to be as stress-free as possible. If our community is able to have outside vendors come in to do the move (dependent upon local directives) they will be screened upon arrival and will be permitted to transport all of your loved one’s belongings to their room. The resident and family members bringing them will also be screened upon arrival, and escorted to their new home. We’ll have our customary welcome gift, and will ensure your loved one has all they need to be comfortable as they transition to our community. They’ll have the opportunity to meet many of the staff in the coming days and everyone will be working to ensure your loved one is comfortable and satisfied with apartment.

5. Can you visit your loved one after they move into our community?

We recognize this is crucial for your family to be able to see one another, and the state and local governments have put measures in place for the protection of our senior population. We are committed to following CDC, state, and local guidelines to open up our community in a safe and careful manner. As these guidelines change, we are ensuring we follow their direction. Please check in with the community for the most up to date visitation guidelines.

6. What will dining and activities look like after your loved one moves into our community?

As with visitation, dining and activities have been largely restricted by the CDC and state and local authorities, but in recent weeks we’ve seen some great strides in opening up internal daily events. With social distancing in place (typically 1-2 people at a table for dining, and usually groups of 10 for activities) we are able to return to some group engagement at a level that is still mindful of safety, but allows our residents to enjoy interacting with one another more freely.

7. What precautions and procedures are in place in our community?

As with our commitment to resident, staff, and visitor safety, our COVID-19 procedures are in place in accord with CDC and state-level guidance on how to ensure the safety of our community. We routinely perform temperature and O2 tests for all of our staff, residents, and visitors for based on these guidelines, and our staff is always fully equipped with masks and other PPE to ensure resident safety. We have purchased and installed visitation screens so that our visitors can see their loved ones in a safe and secure way. We have purchased more iPads for our community to make it easier for our residents to FaceTime and speak with their families. The health and safety of our residents, staff, and visitors is paramount and we are constantly working to deploy new methods of keeping people safe and enhance their quality of life in these unique times.

Since the start of this pandemic, we have been preemptive in putting a robust preparedness and response plan in place in effort to keep our community as safe as possible until this virus runs its course. We remain vigilant in staying up-to-date with all state, local, and national changes and implementing them as directed. We all look forward to a return to some of the normalcy we previously took for granted, but until then we are committed to making your loved ones move and subsequent residence in our community a great one. Our move-in process may look a little different these days, but we are still every bit as committed to welcoming each new resident to The Cottages Family!

Memory Care girls

Personalized tours daily! Please call ahead to reserve your time.

Along with meeting new people, The Cottage’s program offers the following:

  • Life Enrichment Activities to include excursions and recreational activities.
  • Arts and crafts
  • Socialization
  • Educational activities
  • Room for rest and relaxation
  • Legacies Memory Program for individuals that need extra assistance with their daily living needs.
  • Three meals per day, plus snacks.
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This facility has been so wonderful for my mom! The director is fantastic, and their communication through Covid has been perfect. I feel so relieved having my mom so well taken care of. Highly recommend!!


– Stephanie Sherman – Resident

This community has beautiful gardens and gazebos for the residence, staff, and family members to enjoy some safe outside fresh air. The nursing staff is very responsive and will call with any issues that may have come up. The staff is there not only for the residence, but for their families too. During COVID-19, their administration sends out DAILY newsletters to update the family and other people of contact to keep them informed as to what they are doing to keep everyone safe, happy, and healthy.


  • Grace Guardian – Resident

The staff is amazing. They have been excellent in their response and communication, especially during the pandemic. They have gone the extra mile to make me feel comfortable about my mom's care and health. I get updates regularly and even the occasional pictures. The facility is clean and well maintained. I couldn't be happier with my mom's placement at The Cottages.


– Laura Mulligan – Family Member

I feel so blessed to have found this home for my Ex Husband. The staff is so caring, kind and capable. They also communicate very well with family and notify us timely of any situation. During Covid, they have kept us informed not only of our loved one but also how the home is responding to all additional care related issues.


  • Relative of Resident

I feel so blessed to have found this home for my Ex Husband. The staff is so caring, kind and capable. They also communicate very well with family and notify us timely of any situation. During Covid, they have kept us informed not only of our loved one but also how the home is responding to all additional care related issues.


  • Relative of Resident

The staff at every level are pleasant, helpful and caring with intent and dedication to provide a safe, healthy and positive environment for your loved one, including devoting time and attention to family's requests/concerns to enhance an all-around Best experience. Mom loves the meals, her room is cozy with plenty of room for her favorite belongings, the facility's layout is well designed with room privacy, spacious courtyards, comfortable common-area furniture, and social dining rooms. They do a great job in their community at a competitive price. I recommend them!


  • Relative of Resident